Being a SCUDO Tenant has benefits! Most Property Management Companies have the same requirements when it comes to their lease (liability insurance, filter changes, utilities switched over, rent payments made on time, etc). We’ve taken these requirements and bundled them into a package for your convenience. We take pride in the level of care we provide our Tenants, and are excited to provide you with the following Tenant Benefits, automatically included in your lease. We hope that your Tenancy with us is just the beginning of a long term relationship with SCUDO for years to come!
- Utility Concierge Service: http://myfreeconnection.com/
scudore/ just one call and all of your utilities, cable, internet, dish, alarm, etc are set up on your behalf! How amazing is that? The best part, once you’re a SCUDO Tenant, you can utilize this service for ANY FUTURE MOVE (even if it’s a home purchase or non SCUDO property)!
- Filters delivered to your door! Outside of breathing cleaner air, did you know that regularly replacing your air filters with quality filters like the ones we provide reduces utility bills by 5-15% on average? In addition, on average, 50%+ of HVAC maintenance requests are the result of a dirty filter, which means repairs fall on the responsibility of the Tenant. With this service, the solution is delivered right to your front step! Learn more here: https://www.youtube.com/watch?v=zkplPN7XjaE&feature=youtu.be (additional information will be provided at app approval)
- 24/7 emergency maintenance line, even on weekends and holidays! Our maintenance team (SCUDO Home Assistant) is like Siri for a Tenant, except you’re talking to a live person, on call 24/7/365 to troubleshoot maintenance issues with you, dispatch Vendors when needed, and handle emergency calls, or any maintenance calls, in less than 60 seconds! Call, text, or submit via your portal, just know we’ll be there!
- 24/7 Tenant portal with your important Tenant documents, and an online rent option.
- $50 lockout credit
- $50 clogged toilet or drain credit
- 1 missed appointment credit
- 1 waived NSF fee
- Multiple pay options, pay cash at any of our participating locations, EFT/Auto pay (we absorb the fee), or with credit/debit card (payment processor fee applies).
- Credit reporting. Positive credit reporting for on time rent payments.
- Late pay forgiveness. Good for use annually (5 day max forgiveness, once annually).
- Preventative Maintenance. Bi-annual quality inspection of the property, HVAC unit and filters. Reduces future issues during your tenancy and lowers utility costs.
- No up-front move-in fees. We know moving is expensive and do not charge a lease preparation, “account set up,” or “credit mitigation” fees. We seek to make your move-in process as affordable and seamless as possible.
- Renter’s liability insurance AND renter’s insurance to cover your personal belongings*
**Renter’s liability insurance is required. You may select your own renter’s insurance in substitute of the provided policy or elect to combine an additional policy with SCUDO’s offerings. If selecting your own, this must be submitted at time of application, with $100,000 liability coverage. Please note that SCUDO’s insurance option provides liability AND renters insurance.
HVAC Filter Program
We understand that your time is valuable and with that in mind we have developed a very convenient way for you to keep the air filters in your home clean! Included in your benefits package we have arranged to have air filters, sized specifically for your home, delivered to your front door.
Here is how our HVAC filter program works:
- We maintain the sizes and quantities of air filters in your home and supply those to our filter provider.
- We have partnered with Second Nature to ship those specific filters to your home every 60 days.
- Just receive the package, remove the old filters, and replace them with brand new filters. It is that easy, no more trudging to the store and then trying to remember what sizes you are supposed to have!
- The benefits of clean air filters are well documented. Some of these benefits include:
- Cleaner air to breathe!
- Improved protection from pollen, dust, mold, dust mites, bacteria, pet dander, cooking oil smoke, virus carriers, and smog!
- HVAC equipment operates more efficiently, saving you money. Some estimates indicate a 5-15% reduction in utilities!
- HVAC equipment breakdowns are kept to a minimum, reducing the possibility that you will be without in extreme temperatures!
- What type of air filters do I get?
- Our provider supplies high quality air filters that are recommended by the manufacturer of the HVAC equipment in the home.
- What do I do with the air filters?
- Upon receipt of the air filters, just unpack them, remove the old ones, and replace them with new ones.
- What happens if I do not install the new filters?
- In addition to losing the benefits listed above, you will be in violation of your lease. A lease violation could lead to your lease not being renewed, or you could face ramifications outlined in lease for a lease default.
- All air filters are encoded with a coding system to identify if the filters were actually changed as required.
- You will be responsible for any damage to the HVAC unit as a result of dirty air filters, which could include full system replacement in extreme situations.
- Do I have to participate in the program?
- Yes. Effective in 2020 all lease renewals and new leases will contain language mandating participation in the program. The one exception is that if the air filter in the home is such that it must be professionally changed, or the home does not have air filters. However, based on retail pricing, it is likely that the cost of the filters will exceed our all inclusive price.
- What do I do if there is a problem?
- If you have a problem with the filters, please let us know in writing as soon as possible and we will get it fixed.
- What do I do if I need help changing the filters?
- We will be glad to assist you in finding an insured handyman to change them for you. This would be at your expense.
We hope you will find tremendous value in our program and please let us know if you have any questions.