Tenant FAQs

You can view our standard rental requirements here: Application Requirements

For current availability, look here: Search Rentals and Apply if you don’t see what you’re looking for, feel free to shoot us a message at contact@scudore.com with your criteria to see if we have anything coming available within your preferences.

Simply select “schedule viewing” next to the property you’d like to see, or call 913-349-9755. View Available Rentals

Click here to view Resident Benefits Package

Select “submit an application” next to the property you are applying for here: Search Rentals and Apply. There is a $60 NON REFUNDABLE application fee. The fee is non refundable under any circumstances. Learn more here:

Pet screening is required for all applicants. There is no fee for pet screening if you do not have pets, or if your pet is a service animal. Learn more here: Pet Screening

One of our team members will be in touch as soon as we have official approval or denial from the property owner. We request that owners respond within 2-business days. If approved, we will send you a detailed email with next steps!

We require either a security deposit (equal to 1-month’s rent).

SCUDO provides a utility concierge service to you completely free. Simply call (972) 332-1440 to have all utilities set up on your behalf! If you elect to set up utilities on your own, we require confirmation #s prior to move in.

Your Leasing Coordinator will touch base to schedule key transfer into your possession once the lease is signed, and your security deposit and move-in fees have been processed.

Yes. Our Leasing Coordinator will complete a thorough property report with photos outlining the condition of the home, which will be shared with you for signatures and any notes you’d like to add.

Please note that we also have the option to complete an additional Resident self-inspection through our inspection software if desired. Most Residents are content with SCUDO's thorough, photo documented inspection, however, know that this option is available to you.

All properties are professionally cleaned prior to move-in. You are renting the home in “as-is” condition. This means it will be available for you exactly as it was at your viewing. No cosmetic repairs, updates, or additional cleaning will be completed. Maintenance items found at move-in will be addressed once they are submitted in your maintenance portal.

That’s frustrating! We do our best to prevent this, however, we are not licensed inspectors, and are unable to warranty the condition of any element in the home. Obvious items are often caught by our Leasing Coordinator at walk-throughs and addressed immediately. Occasionally, defects or work order items are discovered after move-in once the home is in use. This could be due to items that the previous resident simply didn’t make us aware of, and we had no way of knowing without occupying the property, or new items that are occurring for the first time. This could also be a home that your home owner just purchased, and we are learning about these items together. Please submit these items for repair, we are only as good as the information we receive! We can’t promise work orders wont arise, but we can promise to take care of them promptly.

We require online rent payments via your resident portal. If a resident does not have internet access, cash payments may be made at one of our participating locations. A $10 fee will be assessed for any physical payments received to the office.

No. Late fees are non-negotiable under any circumstance unless there was an error. Fair Housing laws require that we treat all of our residents equally. We cannot decide if one resident is more deserving than another of paying late fees. We enforce late fees across the board. If you’d like to avoid late fees, the best rule of thumb is to pay rent on the 1st of every month.

Late payments negatively affect all parties involved. Property owner’s mortgage payments are due on the 1st, and many rely on rent to make these payments. In addition, there are real costs associated with the time and efforts SCUDO expends to collect late rent. Please note additional fees will apply if SCUDO must post notice for nonpayment (occurs on the 5th), or file with an attorney.

Payments are applied to the oldest balance first. If you have a late fee balance, RBP balance, utility fee balance, etc on your account, your payment will be applied to those first. This means that if you submit payment only in your rent amount, but had an outstanding fee balance, you may still owe rent.

First review this list: Quick Fix Reference Guide for Common Maintenance Issues then call/text (913) 521-8727, or input your request here. Our maintenance line is available 24/7/365.

No. It is crucial that all work orders are submitted via the proper channels outlined above. Failure to do so can result in work orders being overlooked and cause delays. Our staff is not trained to check their inboxes or texts for work orders. Work orders submitted via the correct process are seen instantly by an entire maintenance team and tracked until completion.

The majority of the time, your property owner will pay for necessary repairs needed throughout the home. This especially applies to items that affect the functionality or livability of any living areas in your home. If you request a cosmetic repair/upgrade, or if the damage is caused by negligence, misuse, or an accident by you or a guest, the repair will be at your expense. Occasionally repairs or replacement are deemed “optional”. These would be items that the resident would like done, but are not necessary to continue happy enjoyment of the premises. For optional repairs, the owner may decline completely, or approve if the resident is willing to pay. You will be notified by call/email/text if the charge has been deemed resident responsibility. The charge will be added to your account for payment, and will accrue late fees if left unpaid. If you would like to dispute a charge you may do so here: Repair Inspection Charges Dispute Form

Call 911 if you are concerned for your safety, or the safety of anyone in the home. This includes fire/flood/blood, or suspected criminal activity at your home or nearby. If there is flooding, shut off your main water valve and call our emergency maintenance line (913) 354-7645. If you smell gas, call your local gas company and remain outside until they arrive. If your heat or AC is not working in extreme weather, call (913) 354-7645.

Please keep in mind that urgencies are not emergencies. While we understand that every work order is important, an inconvenience is not a true emergency. True emergencies will be prioritized as such.

We send satisfaction surveys after every work order is completed. Please use that opportunity to make us aware of any vendor concerns, timeline concerns, or if you feel it has not been fully. resolved. We are only as good as the information we have! We often utilize 3rd party vendors and are not in control of their processes and procedures. Please make us aware of any vendor concerns so we can address it with them immediately.

We answer work order calls 100% of the time, within 3 rings. Emergency repairs are scheduled immediately and often resolved the same day. We will provide updates along the way, and vendors will contact you directly to schedule. Delays can occur for several reasons outside of our control. This may include; waiting for parts, waiting for owner approval on a large scale repair, waiting for additional bids on large scale repairs, scheduling conflicts with vendor and resident, weather, etc. It is tough on everyone when repairs drag on and we do our absolute best to make the parts of the process in our control happen rapidly.

No, you should not make your own repairs and you should never deduct any amount from your rent, ever. Some minor repairs/troubleshooting should be done by the tenant, such as flipping a breaker or unclogging a toilet. But for the most part, tenants should not take the risk or liability in attempting their own repairs. Since most repairs do require a professional who is licensed, bonded, and insured, please submit your repair needs to SCUDO for scheduling.

First, take a deep breath, we’re here to help you. If you are concerned for your safety, suspect criminal activity near your home, or there is a fire/flood/ or blood, please call 911. If you are upset with a neighbor, please note that we are most likely not in management of your neighbors home and cannot contact them on your behalf. If they are breaking city ordinances, please report these infractions to the city. If they are violating HOA codes, please report to the HOA. If you find yourself feeling enraged or with emotions running high please begin with written correspondence outlining your concerns. This not only helps us ensure your issue is documented and recorded, it also helps us get to the heart of the concern, which can sometimes be lost in a phone call when emotions are running high.

No. We are only allowed to discuss your lease, and the terms of your lease and occupancy with parties listed on the lease. If someone calls on your behalf, we will advise them of the same.

We adhere to our contractual obligations, which includes your lease agreement. The lease is in place to protect all parties’ best interests, and all residents have the opportunity to review the lease prior to move-in and may choose not to sign it. Once signed, we will uphold the terms outlined in the lease agreement throughout the duration of the lease.

This strategy negatively impacts all parties involved. Refusal or failure to pay rent will result in an eviction.

We do not share private information with either party. This means we will protect your private information, as well as the property owners. Any special requests you make are submitted to the property owner for approval. We can not force owner approval or denial on any items.

Written communication creates a clear path of what needs to be done. It presents an audit trail that protects all parties involved. Our staff is generally on the go, out at properties. We can respond much quicker to written communication while out and about than making ourselves available for a call. We also like to respond with all of the proper information available. This can’t be done while out at a property and away from a computer. On leases with multiple residents, it also helps keep all residents on the same page.

Often times, we can also forward the written correspondence directly to the appropriate party (i.e. a repair tech, or a Landlord for approval). Forwarding a concern or a request that was received on a call can lead to miscommunications or missed information.

Please review your lease agreement, where all fees are outlined. If, after reviewing, you feel there has been an error, please submit this form for the fee to be reviewed: Repair Inspection Charges Dispute Form

Wrong. We will make every attempt to contact you as outlined in the lease agreement prior to arrival at your property. We will provide notice to complete periodic property visits, work orders, and allow access to appraisers, insurance companies, realtors, inspectors, etc. Our preference is always to coordinate an appointment at a time that is convenient for you, which requires a response.

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Reach out and let us know you’d like to have a pet and we can request owner approval. If the owner approves a pet, we will need pet screening completed: Pet Screening and a pet agreement signed. You may not move the pet in until you have owner approval, pet screening, a pet agreement signed, and any applicable fees have been submitted.

Getting locked out can be a day ruiner, it’s happened to all of us! You may call a locksmith to gain access, or rekey the door at your expense. Please note that if you choose to rekey the door, you must notify SCUDO in writing and provide us with a copy. If it is after hours, you may call your emergency maintenance line contact, and we will coordinate on your behalf, at your expense, but the fees associated with an after hours locksmith may be high.

Decisions to renew or not renew a lease are the property owners. They may or may not disclose to us as a management company why this decision has been made. We have found it is best practice to simply communicate the owner’s decision. The exception to this is when a non-renewal or notice to vacate is issued for a lease violation, or failure to comply with lease terms. In those instances, the violation will be clearly stated, and when possible, a time limit will be provided to rectify the violation.

We have implemented many solutions based on the feedback of our residents, landlords, and from other industry professionals. We are constantly improving and growing, and know that the needs of tomorrow may not look like the needs of yesterday. If there is a service we can provide that would better meet your needs, or a process we can improve, let us know! Is this service or process something that you would be willing to pay for? Would it add tremendous value to your experience, or be a deciding factor in selecting a rental property? Shoot us an email at contact@scudore.com and let us know what awesome ideas you have!

Start by submitting a move out notice in your resident portal. Notice must be given 60-days prior to lease end. Failure to provide notice will result in your lease defaulting to a month to month, with an increase in rent. Here’s a good move out guide: Move Out Checklist

Absolutely! We’d love to help, whether it be now, or in the future! Shoot an email to contact@scudore.com and we’ll connect you with our Principal Broker/Owner right away! Things To Know If You Are Renting With Plans To Purchase A Home One Day

Please submit a security deposit review form: Security Deposit Review